We've got you covered! Your safety is our priority.

CORONAVIRUS: PREPARE CAREFULLY, BUT DON'T PANIC     The world is facing a crisis of epic proportions because of the coronavirus pandemic. At this critical juncture, we must not only take measures to prevent its further spread but also unite and show solidarity with all those affected. At SpiceJet, our hearts go out to all those who have been directly or indirectly affected by this crisis. In the meantime, we request all those who are healthy and hearty to take all measures possible to protect themselves and prevent any further outbreaks. We would also like to take a moment to express our sincere gratitude to the health workers, researchers as well as our crew, who have been selflessly battling this crisis with all their might and courage.     During these difficult times, we want to reassure you that there's no higher priority for us other than to ensure the safety and health of our passengers. We are vigilantly monitoring the latest developments on the COVID-19 situation around the clock and are closely communicating with the World Health Organization (WHO) and local health agencies. We are also following the guidance of the government and public health officials.   We've Got You Covered     Completely understanding that our customers would have to delay or change their travels, we want to reiterate that, we have got you covered. For all new bookings made after 14th March 2020*, we are offering one time change fee waiver for travel until 30th September, 2020.     Due to an unusually high volume of queries, some of you reaching out to us may have experienced a delay at our end. To reschedule your tickets, you may visit the 'Manage Booking' tab on www.spicejet.com.       Safety First     Aircraft cleaning   All our flights are being disinfected thoroughly. The disinfectants used are as per WHO standards. Our aircraft air conditioning systems are equipped with high efficiency particulate air (HEPA) filters that can screen 99.9% of airborne threats, including microbes and viruses. An extensive deep cleaning is being carried out on all halted flights, including transit flights. A sufficient number of masks have been made available on each flight for passenger use in case of a suspect case on board.     Airline personnel   A special advisory has been released on dos and don'ts for all ground personnel. All staff handling check-in counters, boarding cards and in direct contact with passengers have been advised to frequently use hand sanitizers. All staff entering the aircraft are provided with Personal Protective Equipment (masks and gloves) to ensure their own personal protective measures against COVID-19. All in-flight crew have been provided with hand sanitizers. Crew are encouraged to wear masks (available on aircrafts) in case they come across a suspect case.     Basic Personal Hygiene       All our customers and employees are advised to follow basic hygiene at all times   Use hand sanitizers regularly. Wash your hands regularly with soap and water. Do not cough and sneeze in the open. If in public, use a tissue and dispose it immediately. Do not touch your face, eyes or mouth, especially if your hand is exposed to a high contact surface.       The Basics     Don't panic because of incorrect facts and rumours that are floating around.     Below are some common facts about COVID-19:   COVID-19 is an infectious condition, which means it can be spread directly from one person to another. The virus is not airborne. An infected person can spread the infection to a healthy person through eye, nose or mouth contact via droplets produced on coughing or sneezing. It is not passed through food. It has high infectivity and low mortality.   Eating eggs and chicken doesn't cause coronavirus. The novel coronavirus is not spread directly through poultry products.   People affected by coronavirus can recover and be treated.       All It Takes To Defeat Coronavirus   Follow basic hygiene.     Protect your loved ones– don't cough or sneeze into your hands, use a tissue instead and dispose it immediately after use.     Protect your community- If you feel unwell, seek medical attention and practice social distancing.     Thank you for your continued trust in SpiceJet.     Your safety and well-being are our first priority.     We look forward to welcoming you on board with     open doors and open hearts.     Team SpiceJet     *T&C apply: Fare differences will be applicable on rescheduled bookings. Cancellation charges will be applicable as per the policy. This is a limited period waiver. SpiceJet reserves the right to withdraw the waiver without prior notice. The waiver is not valid for group bookings. For all group booking related requests, please write to groupdesk@spicejet.com. Applicable on domestic and international flights (SpiceJet network).     Download our Mobile app     Follow us On       Copyright@ 2020 SpiceJet, All rights reserved   Having trouble seeing the images in this e-mail? Please click here   To be sure that you receive our e-mail in your inbox, please add SpiceJet to your address book   You are receiving this message because you have been in contact with SpiceJet or an affiliate. To no longer receive messages from SpiceJet click here.